Comments on: PROBLEMS To Know Before Buying a Water2Buy Softener

By: Mrs Nelson

Mrs Nelson — Sat, 21 Oct 2023 21:19:37 +0000

Do they waste too much water during regeneration? My manual read 37 litre every day????? Is this correct?

By: Anon

Anon — Fri, 01 Sep 2023 13:48:32 +0000

Water2buy has unfairly increased replacement parts of their RO drinking units by 212% within one year of purchase. No prior notice before purchase of main unit. This has been acknowledged by Water2buy and they have promised to match pricing. But 3 months on and I am chasing them every week for codes to purchase filters are the original price.

These units are supposed to last a long time and you require replacement parts for regular maintenance. I would advise everyone here to opt for a different company that you can trust and has adequate.

By: AG

AG — Sun, 18 Jun 2023 08:06:36 +0000

In reply to Simon Wilkinson. Possibly, hot water tank still have some residual hard water in circulation, which will take some time to fully flush out.

By: Simon Wilkinson

Simon Wilkinson — Sat, 06 May 2023 11:57:39 +0000

I have had a w2b200 for over 7 years. I called them and they replaced the majority of moving parts because it would stop flushing. Take the back of the timer. I give the back a spray of wd40 in the mechanism on the left hand side and it fixed the problem. Next thing I had to do was clean the resin as the water was hard. I checked the cold water for harness and it appears good after the cleansing it with cleaner. I checked the hot water and it appears hard. Not sure why?

By: Chris

Chris — Wed, 12 Jan 2022 21:21:12 +0000

Having owned and sent back two WB800 models in less than three months, I’ve concluded that they aren’t all that great.

The WB800 is the largest machine, at a listed 4000 litre capacity. I found it struggled to provide half of that. Interestingly W2B per person water useage is 120 litres per day, which is below the amount most other water softener companies use as a sizing guide. (The average is between 140 and 160 litres)

I was also offered a W2B tap water filter system in return for leaving a review on Google – this practice may explain why the machines have such a high scoring review rate.

The machine was overly complicated to setup, however W2B do have quite a good customer service department who are knowledgeable and helpful – it’s just a pity their machines suffer from poor performance.

You are better off spending more for a Tapworks or BWT softener – these also have the added benefit of smart metering so they won’t run out of softened water in the middle of the day.

By: Chris

Chris — Sun, 05 Dec 2021 00:03:15 +0000

In reply to Know it all. I would say the WB200 will be struggling to provide consistent soft water for family of 5 in a hard water area. More so if you have power showers installed and are doing laundry for 5 people. Therein lies the problem of your high salt consumption. You need either the WB500 or 800

By: Know it all

Know it all — Mon, 01 Nov 2021 17:49:22 +0000

In reply to Martin. I have my own system. Every system needs maintenance once a year especially where you have extremely hard water don’t be a stingy person and just maintain what you have

By: Chirag

Chirag — Mon, 12 Jul 2021 16:44:18 +0000

Hi everyone, just had these installed in 2 identical flats by the same plumber. One unit has an overflow pipe sticking out the back and hanging around. The other does not. When I asked, the plumber said 1 is an upgraded model and he can’t tell until he opens the box. He said I just need to get an ice cream box for the overflow. I’ve paid him now, but he’s coming back to do some other jobs next week. Just wanted to get some views from people on this if you don’t mind. Should I push him to change the machine with the overflow pipe? Thanks

By: Deckie

Deckie — Wed, 07 Jul 2021 14:13:08 +0000

In reply to rohit valecha. The Kube is twice the price of the W2B200.

By: Martin

Martin — Wed, 26 May 2021 11:11:33 +0000

We’ve had the W2B200 for a few years. It worked great in the first year or so, then stopped working. They say the unit needs regenerating every couple of years, or even every year, and sell a cleaning fluid that costs £45 for small bottle. That’s a complete rip-off considering most other brands do not require this. They won’t publish any info about what’s in the cleaning fluid, but my own research indicates that it could be based on citric acid, or similar.
I instead, drained the unit, cleaned out all the deposits in the bottom (no idea why there was so much sludge – mainly white with a hint of brown), then ran the regen/rinse cycle with just water in the tank (no salt) 3 times, filled with salt and recycled once more. After that it was good for another year or so. Next time around I repeated, the above step but added a spoon of citric acid to the first regen/rinse cycle. Again the unit has been fine for about a year, until just this week when it’s again stopped producing soft water.
On the whole it’s only just cheaper than other brands, but I wouldn’t recommend it to anyone.
We had a Monarch unit before that was smaller, and ran for 5-6yrs without any issue or need for maintenance. The W2B200 also consumes a lot more salt than our previous unit.
We Iive in East Anglia, so have very hard water, and a family of 5.

By: Luke George

Luke George — Fri, 12 Mar 2021 17:38:02 +0000

In reply to Hugh. Hi Hugh You are right, there are very little differences between them. However, Harveys TwinTec is non-electric, which is a big selling point. The most cost effective option would be to get a UK softener and an under sink filter to make the water drinkable. Stay hydrated, Luke

By: Hugh

Hugh — Fri, 12 Mar 2021 11:38:22 +0000

Thanks Mr WG!

Wefre curently assessing a whole house system for Osmio, Harveys Arc and Kinetico softeners. Do yiu have any pointers, as they all seem a little different in their approaches (we want drinking water too). Harveys is super expensive, but are they worth it?
Thanks
H

By: Toby

Toby — Fri, 12 Feb 2021 16:50:05 +0000

In reply to Mark. Did you contact them? It has a 7 year guarantee.

By: Mark

Mark — Tue, 09 Feb 2021 18:38:16 +0000

I bought a water2buy only had it a few years and it has completely stopped giving out soft water.

By: Luke George

Luke George — Fri, 18 Sep 2020 11:01:38 +0000

In reply to rohit valecha. Hi Rhoit I have written a Kinetico Kube review in the past. Stay hydrated, Luke