Comments on: Monarch Water Softener Reviews: Why The Monarch Water Softener is NOT Worth It

By: Han

Han — Mon, 10 Oct 2022 12:01:16 +0000

Hi, I’m looking for a good battery operated alternative for a small household. Monarch seem to be the only option but thought to ask if you know of any more

By: Teresa Baker

Teresa Baker — Fri, 08 Oct 2021 16:34:37 +0000

I wish I had read this post before purchasing a monarch water softener!
I am disabled and all my worktops in my kitchen had to be lowered for easy access. I ordered a non electric water softener (as it helps with my skin condition) with block salt because I suffer with Psoriatic arthritis and find it easier to use block salt rather than the chunky tablet salt as it’s extremely painful for my hands. Unfortunately, I didn’t check the height of the unit (wouldn’t fit under my reduced worktop) and had to return it back to the retailers (thankfully, still in box).
I checked the Monarch website and found the MiniAqua HE. The advert had a picture of the mini water softener and on the right hand side had some information regarding “block salt with non electric model” on the same page. I assumed this was referring to the picture of the mini model.
When it arrived, my plumber unpacked the appliance and installed the appliance but did not start it. It was only when I returned home that I realised it was not the same as the one advertised and thought the retailer had ordered the wrong one!
We soon realised that the advert was very confusing as it transpired the MiniAqua did not take block salt and was not non electric.
I sent Monarch an email explaining the confusion and although I felt the advert was misleading, a mistake had been made on my part. I explained about my disability and pleaded with them to take the water softener back without the packaging as the plumber had thrown it away.
I have had three very distressing telephone conversations with Trevor, at Monarch, who must have a heart of ice! Absolutely no empathy, emotion, sympathy or understanding what it’s like to be disabled; he didn’t care one bit. He doesn’t care by refusing to take back the water softener I will not only be out of pocket by the sum of £700 but I will not be able to have the benefit of soft water for my skin condition.
What an awful cruel man.
If there is anyone who could give me some advice, I would be truly grateful.

Tx’

By: Ian Flack

Ian Flack — Tue, 07 Sep 2021 15:20:34 +0000

In reply to Andrew Main.

Hi Andrew

I’ve recently started working for Monarch and so have only just seen your post, but if you believe your salt consumption is still high it would be great if you could please email your details to twoods@monarchwater.co.uk and Trevor will contact you to discuss this.

Thanks,

Ian

By: Ian Flack

Ian Flack — Tue, 07 Sep 2021 15:15:57 +0000

In reply to Stu.

Hi Stu

I’ve recently started working for Monarch and so have only just seen your post, but we’d love to speak to you about your experience as we pride ourselves on the quality and durability of our products.

If you could please email your details to twoods@monarchwater.co.uk and Trevor will contact you to address any concerns you may have.

Thanks

Ian

By: Stu

Stu — Sun, 02 May 2021 12:02:57 +0000

As water softe4ner installer i can honestly say Monarch units are among the least reliable. The HE units probably have a 50% failure rate within 10 years which given the cost i find unacceptable. Of the 3 Scaleout units i have fitted 2 have had issues out of the box.
The customer service dept is hard work to deal with and reluctant to help. Please feel free to contact me Monarch

By: Luke George

Luke George — Wed, 11 Nov 2020 08:26:48 +0000

In reply to Rob.

Hi Rob

If you have just installed a new system you should be able to get support from the manufacturer / supplier as it should still be under warranty?

Stay hydrated,
Luke

By: Rob

Rob — Tue, 10 Nov 2020 22:37:39 +0000

Hi Luke

We have installed a monarch water softener and when we run the bath, there is a huge explosion that comes from it. Any advice?

Thanks

Rob

By: Dominic Walters

Dominic Walters — Sat, 10 Oct 2020 12:42:05 +0000

The only softener to buy if you want soft water 365 days a year and cheap too run is a Harvey. A bit more to start with but cheaper and better in every way than anything else on the market.

By: Luke George

Luke George — Fri, 09 Oct 2020 07:48:32 +0000

In reply to Ankur Singh.

Hi Ankur

Unfortunately, I don’t know much about the salt usage but I wouldn’t let that put you off because salt is extremely cheap especially when you buy in a large quantity.

Stay hydrated,
Luke

By: Ankur Singh

Ankur Singh — Thu, 08 Oct 2020 09:27:26 +0000

Hi luke I appreciate you getting back to me just really want to pick your brain. I was very much in favour of getting a plimbsoft ultra until I read your review and also another users comment of the sal usage. Do you know anything about this?

Many thanks

Ankur

By: Luke George

Luke George — Wed, 07 Oct 2020 15:18:20 +0000

In reply to Ankur Singh. Hi Ankur The only reason I recommended the "Monarch Solo PlumbSoft" is because it is "non-electric", which was your requirement. If you were able to use an electric based softener I would have suggested Water2Buy or BWT, which I believe to be better value for money overall. Stay hydrated, Luke

By: Ankur Singh

Ankur Singh — Wed, 07 Oct 2020 15:05:21 +0000

In reply to Luke George.

Hi Luke,

Could you please explain why you have gone from not recommending a Monarch system in Feb 2020 to now a few months later recommending me one in October, since Kevin Johnson MD of Monarch has been in touch. I hope you appreciate this is a one off purchase and I want to make sure I make the right one, so look to a non bias reviewer (and water geek) like yourself to get honest advice.

Thanks
Ankur

By: Luke George

Luke George — Sat, 03 Oct 2020 09:41:22 +0000

In reply to Ankur Singh. Hi Ankur You should consider something like the Monarch Solo PlumbSoft Non Electric Softener if you don't have a power souce for your softener. Stay hydrated, Luke

By: Ankur Singh

Ankur Singh — Fri, 02 Oct 2020 20:33:13 +0000

So what twin tank water softener do you recommend as I have not power source for an electric softener??

By: Kevin Johnson

Kevin Johnson — Sun, 17 May 2020 14:21:52 +0000

Hi Luke
I am the MD at Monarch and am sorry to see your issue. If u can ring me personally on the main number, I will get this sorted for you
Regards Kevin Johnson