Comments on: Here Is Why 602abcwater Is NO LONGER In Business

By: Edward t Moran

Edward t Moran — Sun, 26 Nov 2023 16:58:43 +0000

I find this article interesting because I purchased the ABCwaters Built Fleck 5600SXT Water Softener × 1 48,000 grain from 602ABCwater on December 27, 2017, and it is still working great unlike the reviews above.

By: Trent Dearing

Trent Dearing — Mon, 15 Aug 2022 23:10:17 +0000

I have a ABCwaters triple combo whole house fleck 5600sxt 48,000 grain softener system with upgraded 10% resin + upflow carbon what do I need & how much of to replace media in each tank. Any help greatly appreciated!

By: Luke George

Luke George — Mon, 29 Jun 2020 09:05:57 +0000

In reply to Steve Snider.

Hi Steve

If this is still under warranty you need to contact the manufacturer immediately so they can help you resolve this as they are responsible for their product.

As you can see from my site, I do NOT recommend Fleck products.

Stay hydrated,
Luke

By: Steve Snider

Steve Snider — Sun, 28 Jun 2020 05:27:14 +0000

I purchased my fleck 7000 through Amazon from you. I purchased it January 2017. I have worked on it 3 times in the past 7 months. It not filling tank when regenerating is needed. Then working on it started filling the tank complete full but would not drain. Then I pulled all valves out, cleaning them and applying silicone grease and all valves worked smoothly. It worked a few weeks then it’s not softening water properly. This is under warranty and I need you to make this right. I have learned this model 7000 is no longer being sold, which leads me to know that this model has real problems. Please work with me so we can resolve this. Thanks Steve

By: Luke George

Luke George — Fri, 21 Feb 2020 22:50:33 +0000

In reply to Matthew Marzec.

Hi Matthew
Sorry to hear you’re also having problems with this company.
Please circle back and let me know how/if it gets resolved and let me know if there is any way that I can help.
Best wishes,
Luke

By: Matthew Marzec

Matthew Marzec — Wed, 19 Feb 2020 03:42:35 +0000

My experience with 602ABCWATER has been horrible. The equipment a Fleck 5600sxt with KDF media guard came setup improperly. I’ve had to search the internet to find information on how to correct the basic hard part configuration. 602ABCWATER doesn’t answer phone calls or email. The rest of the water service community knows of 602ABCWATER and will not help with any of their products.

By: Luke George

Luke George — Sun, 22 Dec 2019 15:24:15 +0000

In reply to Brad Johnson.

Hi Brad

Oh man so sorry to hear that you’re having troubles with 602abcwater too.

I have updated this article to recommend people NOT buy from this brand as I’m getting more and more complaints like yours. There is no way that I will ever promote a company that treats people so poorly.

I really do hope your issues get resolved soon and let me know if there is any other way that I can help.

Best wishes,
Luke

By: Brad Johnson

Brad Johnson — Sun, 22 Dec 2019 13:59:08 +0000

Luke,
Eric’s comment and horrific experience is exactly mine. I ordered a water softener and carbon filtration system ($1,200+) back in October 2019 nd getting the same no response. Your article was influential in my decision process and I highly recommend you update it or pull it down so others are not taken advantage of by 602abcwater. They are fraudulent and any positive review leading consumers to do business with them should be removed until they correct their business practices. I have now submitted complaint with the BBB and not getting much luck. Also working with my credit card’s dispute resolution office but still not getting refund or resolution. In over a month of trying to call and email 602abcwater’s customer service and sales team, I have received one short note back apologizing, no returned phone calls, no one has ever answered a call and absolutely no resolution. Unfortunately, I may be out $1,200 and still have hard water to deal with.

By: mrwatergeek

mrwatergeek — Thu, 15 Aug 2019 19:59:05 +0000

In reply to Eric VanBuskirk.

Hi Eric

So sorry to hear about your poor experience.

This is why I personally buy all my stuff from Amazon using a credit card. Amazon has world class customer service to fall back on if a vendor let’s you down and if all that fails then there’s always the credit card company.

If they continue being unhelpful perhaps try your credit card company?

Best of luck,
Luke

By: Eric VanBuskirk

Eric VanBuskirk — Thu, 15 Aug 2019 16:38:21 +0000

Hello,
I thought you would like to know about my experience with ABC Water as a cautionary tale and consumer experience. I really enjoy your website and thorough reviews. It was your review on GE vs. Fleck as well as the ABC Water review that led me to select them as the product and vendor to buy from. Sadly my experience with ABC Water has been horrific, taken up hours and hours of phone time and waiting nearly 6 weeks to no avail. In the end I still have NO water softener from them and they don’t bother to respond to any calls, VMs, text messages, emails etc. I even text the owner and he apologized then said he’d help me and 36 hours later he hasn’t said a thing.

Here was my experience:

Kory at ABC Water suggested buying the product on Walmart.com and I’ve tried TWICE to order the 5600sxt, but ABC can’t seem to assemble the order and ship it, then the order just gets cancelled – been waiting over a month now and never received the product.

Walmart blames the ABC Waters and ABC blames Walmart.

ABC Waters claims they are easy to get ahold of on their website yet after leaving 6 voicemails on 2 different phone numbers, texting them and emailing them I never got a response.

If they can’t be reached during the sale imagine how bad it would be if you actually needed support for the product you bought from ABC Waters? Just atrocious service.

Upon speaking with Pentair (the actual manufacturer) they don’t even know who ABC Water is. Hmm… Another red flag.

I should have done more research beforehand as it appears there are a lot of comments online and at BBB about ABC Waters unresponsiveness.